Credit and Collections Clerk

Key Responsibilities:

• Monitor accounts receivable and follow up on overdue accounts to ensure timely payments.
• Contact customers via phone, email, or written communication to collect outstanding balances.
• Review and process credit applications, ensuring compliance with company policies.
• Maintain accurate records of collection efforts, payment arrangements, and customer interactions.
• Investigate and resolve billing discrepancies, disputes, and short payments.
• Collaborate with the sales and finance teams to assess credit risk and set appropriate credit limits.
• Prepare and send account statements, invoices, and collection notices as needed.
• Assist in generating reports on accounts receivable aging, collection performance, and bad debt reserves.
• Escalate delinquent accounts to management or third-party collection agencies when necessary.
• Provide exceptional customer service while maintaining firm collection efforts.

Qualifications and Skills:

• High school diploma or equivalent (Associate’s or Bachelor’s degree in Accounting, Finance, or Business preferred).
• Minimum of 2 years of experience in accounts receivable, credit, or collections.
• Knowledge of accounting principles and collection best practices.
• Proficiency in accounting software and Microsoft Office Suite (Excel, Word, Outlook).
• Strong negotiation and communication skills.
• Excellent attention to detail and organizational abilities.
• Ability to work independently and manage multiple accounts simultaneously.
• Problem-solving skills and ability to handle difficult conversations professionally.

Pay $18-$24.

Remote – willingness to travel or meet in person in the office on occasion.